Customer Relationship Manager

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Ontdek je volgende kans bij een Fortune Global 500-organisatie. Stel je innovatieve mogelijkheden voor, ervaar onze belonende cultuur en werk met getalenteerde teams die je helpen elke dag beter te worden. We weten wat er nodig is om UPS een succesvolle toekomst te bieden: mensen met een unieke combinatie van vaardigheid en passie. Als je de kwaliteiten en drive hebt om jezelf of teams te leiden, staan er rollen klaar om je vaardigheden te cultiveren en je naar het volgende niveau te brengen.

Functieomschrijving

Company overview

Marken, UPS Healthcare Precision Logistics (formerly Marken, MNX & Polar Speed), the clinical and advanced therapy subsidiary of UPS Healthcare, unites expertise across healthcare and complex secure logistics to drive the success of our clients through innovation.

Job Purpose

The Client Relationship Manager  will provide a consistently high level of service to a customer through the provision of a dedicated central point of contact for Service Management and problem resolution.

Main Duties And Responsibilities

• Improve customer service experience, create both engaged customers and employees; facilitate organic growth
• Participate in the Customer agreement of service and response standards and ensure that these standards are maintained or exceeded during program delivery
• Work in a cross functional capacity to ensure the activities related to various entities fit with customer requirements and Marken Network guidelines, policies and procedures
• Establishing and communicating service metrics; monitoring and analyzing results; implementing changes
• Take ownership of customer issues and follow problems through to resolution
• Set a clear mission and deploy strategies focused towards that mission
• Analyze statistics and compile accurate reports
• Keep ahead of industry developments and apply best practices to areas of improvement
• Control resources and utilize assets to achieve qualitative and quantitative targets
• Maintain an orderly workflow according to priorities
• Improve customer service quality results by studying, evaluating, and re-designing processes
  
  

Qualifications

• Bachelor’s degree in a related field
• Experience managing a Customer Service function
• Understanding of Central Lab and Clinical Trial supplies industry desired
• Ability to think strategically and to lead
• Excellent written and verbal communication skills
• Strong client-facing and communication skills
• Excellent knowledge of management methods and techniques
• Ability to translate your skills to other employees through training and mentoring
• Advanced troubleshooting and multi-tasking skills
  
  

Werknemerstype

Vast

UPS zet zich in om een werkplek te bieden die vrij is van discriminatie, intimidatie en vergelding.